FAQ

Buying fire alarm parts from us:

Q: I can’t seem find the part I want…

A: If you cannot find the part you need on our online inventory by either using the search bar in the upper right-hand corner or by selecting “Categories” or “Brands,” you can always email info@firealarm.com for any fire alarm part and we will get back to you within 1-2 business days.

Q: Is there a warranty for my purchase?

A: FireAlarm.com provides a full 30-day warranty for all parts and equipment. If the item is returned due to it being faulty, we will issue a full refund only after the part is fully bench-tested and confirmed to be faulty by us.

Q: Are the details of my online transaction secure?

A: Absolutely, yes! Your privacy is as important to us as it is for you. We use high levels of encryption to keep your information private on all transactions.

Q: How soon is my order shipped?

A: We ship all orders as soon as possible, with most orders placed prior to 3pm EST shipped out on the same day.

 

Refund

Q: How do I return an order?

A: If you find that your purchased item is faulty, you may return the item to us. After we have fully bench-tested the item to confirm that it is faulty, we will issue you a full refund, as long as this is all within our 30-day warranty.

A: If, for any reason, you want to return your item within the 30-day warranty and it is NOT faulty, we will charge a 15% restocking fee for your order.

Q: Any other questions?

A: For other questions or inquiries, please email us at info@firealarm.com or call us at (516) 785-4212