Help & FAQs

Return & Warranty Policies:

We are sorry to hear that you are unsatisfied! We want to work with you to help rectify this! 

After delivery, any parts that are returned to are subject to a minimum 25% restocking fee. New parts must be returned with original packaging, in un-opened, and uninstalled condition. If not, these parts may be subject to increased restocking fees or refusal. Products returned after 30 days from our invoice date will be refused. Depending on the circumstances of your order, and if you are a long-time customer of, other arrangements can be made. You may contact our sales team at [email protected] to initiate your return and receive an RMA #.

Refurbished Parts: Replacement of any faulty or non-working refurbished parts is based on availability. If there are no replacements available, our standard 30 day warranty applies.

Used Parts: There is no typical warranty on Used parts, however, please email our sales team at [email protected] and we will deal with these on a case-by-case basis.

Warranty: offers a one year guarantee that any of its NEW products are free from any defects in workmanship and materials that would prevent the products from performing as intended under normal use and services. If any returned product is found by inspection to be detective in workmanship or materials, will replace it or repair it, at’s discretion, at no charge. If inspection by does not reveal any defect covered by this guarantee, the equipment will be replaced or repaired and’s regular service charges will apply. All “special ordered” or “non-stock” parts are nonreturnable. Other warranties will be established based upon matching the manufacturer’s own length of warranty. This warranty does not apply in case of mishandling, abuse, unauthorized repair or “Acts of God.” With the exception of the preceding statements, makes no other warranties, expressed or implied.

Warranty Claim Procedure: Any problem or failure with purchased or repaired equipment must first be reported to one of our sales team members at [email protected], before the item can be returned to Returning any product without prior authorization and an RMA # will automatically void the warranty.

Ordering & Cancellation Policies:​

In Stock Items: If your order is in stock, you have forty-eight (48) hours upon placing your order to cancel your order without charge. If you order is in stock and is cancelled outside of this forty-eight (48) hour window, then you will be charged a 10% cancellation/restocking fee. If purchases your items from the manufacturer, your order would be subject to additional fees in order to cover any manufacturer cancellation or restocking fees.

Back Order Items: If your item(s) are on back order and are not made-to-order by the manufacturer, upon cancellation you will lose seniority and your place in line for the back ordered equipment. Additional fees may apply.

Made-To-Order Items: If your item(s) are made-to-order and special-ordered, then none of the above or below company policies apply, and each case must be handled on a case-by-case basis and fees will apply.

Whether your item(s) are in stock or on back order, as well as considering the dollar amount, reserves the right to charge a cancellation/restocking fee in the event of an order cancellation before delivery. If the client requests the material to be held at our shipping hub(s) and subsequently cancels their order, a cancellation fee will be deducted from any refund. This cancellation fee/restocking fee is subject to change depending on the length of time the order was put in, price, manufacturer, source, etc.

If you cannot find the part you’re looking for on our online inventory by either using the search bar in the upper right-hand corner or by selecting “Categories” or “Brands,” you can always email us at [email protected] regarding any part or manufacturer and we will get back to you within 1 – 2 business days!

Absolutely, yes! Your privacy is as important to us as it is for you. We use several high-level encryption software and techniques in order to keep your information private on all transactions.


Besides having the widest selection of fire alarm, life safety and security equipment, peripherals, and devices on the web, is dedicated and committed to providing you with the means to protect what you value most: Life & Property. We provide cutting-edge technology through impeccable performance, renowned expertise and we provide the greatest value in caring for our clients.

That’s easy! If you scroll down to the bottom of any page, you will find a “Sign up for our Newsletter” section in the bottom, right-hand corner of your webpage. Simply put in your email address and select “Sign up”. You will be receiving a confirmation email shortly thereafter. Just confirm your subscription there and welcome to the family!

Yes! We specialize in all that is fire alarm, life safety, and security, no matter if you are a home-owner, or business/campus/facility/high-rise owner. Contact us today to get started!

Due to the nature of the fire & life safety industry, all pricing and availability on is subject to change without notice. will do its best to honor any pricing & availability, but reserves its write to alter, cancel, or change aspects of an order, while putting the customer on notice. will always act in good-faith in attempting to always provide customer satisfaction.


Why, yes! Of course! You can call us at 888-497-0290, Mon – Fri, 8am – 5pm EST and speak to one of our expert sales associates in order to get you what you need, as soon as you need it. If you know what product you’re looking for, make sure you pull it up on our website to move things along. No worries if you cannot find the part you’re looking for; we will make sure we get you what you need!

Give us a call at 888-497-0290 before placing an order online so we can process your Tax Exemption credentials. Being Tax Exempt is a great way to shop at!

Have a coupon code you want to use? Click “Checkout” once you’re ready to purchase. At the top of this page, you will see a “Have a coupon? Click here to enter your code” section. Just enter your code here, click “Apply Coupon” and voila! Your coupon is automatically applied to whatever is currently in your cart. If you run into any issues with your code or discount, make sure you contact us right away in order to get things settled. is one of the only companies in our industry that is able to provide you with constant maintenance, repair, central station services, and more, all with NO CONTRACT REQUIRED. Of course, we can still provide you with one if you’d like, but makes things easy, and can provide you with plenty of custom-tailored options to get you what you need, for the lowest price.

Shipping & Lead Times:​ deals with a variety of manufacturers, distributors and sources to get you the parts you need as soon as possible. With that, we have three (3) different lead-times associated with our site:

1. “Please Call For Lead Time” – This indicates that we can and have sourced this unit in the past, but we are unsure of the latest ETA and pricing from our manufacturer sources. In this case, we will need to reach out to our manufacturer sources before being able to provide you any concrete information.

2. “Estimated 6 – 8 Business Days” – Depending on the quantity you are looking for, this indicates that we should have the units in-stock in one of our warehouses, with one of our sources, or both. All of these units have a default 6 – 8 day processing time as the units must go through our product verification process at our main Hub in New York prior to being shipped out to you. Depending on your circumstances, we could expedite this processing time for additional costs.

3. “[quantity] In Stock” – This indicates that we have the units in-stock with the quantity listed at our main shipping Hub located in New York. This units can be shipped the same day, and expedited shipping options are readily available.

PLEASE NOTE: Any and all pricing and availability are subject to change without notice being given to the client.

If you are purchasing units that have a “[quantity] In Stock” lead time note, than expedited shipping options are available for those units, and only those units.

Any other lead time notes indicate that there will be a lead time associated with your order, and thus, can only be shipped by our standard UPS Ground shipping service when the products are ready for shipment.

All products with a “[quantity] In Stock” lead time note can only be shipped expeditiously if your order is placed before 4pm EST (Eastern Standard Time) on that day.

Any orders placed after this time with an expedited shipping option will only be shipped the following business day.


Most definitely. Just give us a call at 888-497-0290 so we can get the ball rolling on getting you what you need. You can also email us at [email protected] with all of your information in so we can get started.

Just as with any of life’s biggest questions, you should give a call! Simply call 888-497-0290 in order to speak with a sales associate or engineer in order to diagnose your panel’s issues, and see what we can do for the best price.

Fire Alarm Systems, Life Safety Systems, and Security Systems all vary greatly in price, heavily depending on the size your building, how many floors, and other specifics. Your best bet is to give a call at 888-497-0290 in order to get started and help us get you what you need. Alternately, please email us at [email protected] or [email protected] and we can get you the help that you deserve.

As soon as possible! Your brand-new fire alarm/life safety/security system can be installed within a few days of completing your order. One of our expert engineers will reach out to find a time that works best for you. Have questions or want to talk to one of our experts? Call or email us today!

For all other questions, comments, concerns, or inquiries, please email us at [email protected], or simply give us a call at 888-497-0290.

We do! We provide many discounts on multiple occasions, whether it be due to holidays, or a planned, surprise sale. Your best bet is to follow us on our social media accounts, as well as sign up for our mailing list in order to be the first to know when our deals and sales are happening! Links to all of these can be found in the bottom right-hand corner of our website.

Of course, if you are a customer buying devices or services in bulk, is guaranteed to work with you in order to provide an applicable discount to ensure that you’re getting the best bang for your buck!

The Internet’s Most Common Inquiries:

A fire alarm system is an active fire protection system that controls all the fire alarm modules in a building. It is composed of alarm initiating devices (smoke detectors and heat sensors), alarm notification appliances (sirens or devices that produce loud noises), fire control units (sprinkler systems or fire extinguisher systems), power supplies and wirings. But how do they work?

The fire alarm system can be set off automatically by smoke detectors, heat detectors or manually. These sensors are set to detect certain levels of heat or smoke that could be an indication of fire. A loud bell or a siren sometimes accompanied by blinking or flashing lights for individuals who have hearing problems, blasts to alert occupants in the building. To truly understand how a fire alarm system works, let us go further into the components of the fire alarm system. In a fire alarm system, there is always a smoke detector to detect smoke or fire.

A “Fire Alarm” is generally any device that makes a loud sound to warn people when there is a fire Someone set off the fire alarm.

A fire alarm is a unit made of several devices, which uses visual and audio signalization to warn people about a possible fire, smoke, or carbon monoxide occurrence in the area of coverage. Fire alarms are usually set-in fire alarm systems to provide zonal coverage for residences and commercial buildings. The warning signal is either a loud siren/bell or a flashing light, or it can include both. Some fire alarm systems use additional warnings, such as sending a voice message or making a phone call.

Alarm systems are primarily designed to warn occupants of a fire so they can safely evacuate the premises. Fire alarm systems are important in providing occupants of buildings prompt warning if a fire occurs.

The two main types of smoke detectors on the market include ionization detectors and photoelectric detectors.

When smoke particles pass thru the chamber of the optical detector, it scatters light that triggers the alarm. Inside the ionization detector, in case the smoke particle enters the chamber of the ionization detector, it will reduce air ionization within the chamber of the ionization detector and activates the alarm.

The basic fire alarm system components are:

  • Fire alarm initiating devices
  • Fire notification devices
  • Fire alarm control panel (FACP)
  • Primary power supply
  • Backup power supply
  • Battery power backups

With fire alarm monitoring, the system is connected to the fire department. When smoke sets off a fire alarm, heat triggers a sprinkler head, or someone activates a manual pull station, a message is sent to the central monitoring station where an operator immediately notifies the appropriate local fire department.

A wired fire alarm system is one that makes use of wires to send signals between the various devices across the system and the control panel, while a wireless fire alarm system makes use of radio frequencies to transmit the signals.

People pay about $10 for a simple fire alarm device. Average models range from $20 to $30, while high-quality devices cost about $65. Alarms cost less than general CO detectors, which start at $20 and can be priced as much as $165. The average price for is $65 per alarm for residential installation.

A smoke detector is a device that senses smoke, typically as an indicator of fire. Commercial smoke detectors issue a signal to a fire alarm control panel as part of a fire alarm system, while household smoke detectors, also known as smoke alarms, generally issue an audible or visual alarm from the detector itself or several detectors if there are multiple smoke detectors interlinked.

Ionization-type smoke alarms have a small amount of radioactive material between two electrically charged plates, which ionizes the air and causes current to flow between the plates. When smoke enters the chamber, it disrupts the flow of ions, thus reducing the flow of current and activating the alarm.

Smoke alarms are designed to warn people in a building when a fire occurs in that building. They are especially useful in residential structures – houses, apartments and mobile homes – or any other building where people may sleep.

Smoke alarms are self-contained, single or multiple-station smoke-sensing devices typically found in homes. Smoke detectors are smoke-sensing devices that are not self-contained. They operate as an interconnected system and are sometimes monitored remotely.

Photoelectric smoke detectors respond faster to fire that is in it’s early, smoldering stage. The smoke from the smouldering stage of a fire is typically made up of large combustion particles between 0.3 and 10.0 µm. Ionization smoke detectors respond faster (typically 30–60 seconds) to the flaming stage of a fire.

This battery characteristic can cause a smoke alarm to enter the low battery chirp mode when air temperatures drop. Most homes are the coolest between 2 a.m. and 6 a.m. That’s why the alarm may sound a low-battery chirp in the middle of the night, and then stop when the home warms up a few degrees.

You should make sure you have at least one smoke alarm on every level of your home, preferably in hallways and landings. And placing smoke detectors near to sleeping areas and in rooms where there are electrical appliances could give you the extra warning you need.

Intended for full building notification, horns and horn/strobes produce a loud sound to notify occupants to evacuate the buildings. Strobes and horn/strobes are ideal for warning hearing-impaired individuals during an emergency event. Installers can easily adapt devices to suit a wide range of application requirements by using field-selectable sound patterns and volume settings.

– Immediately pull the nearest fire alarm pull station as you exit the building.

– When evacuating the building, be sure to feel doors for heat before opening them to be sure there is no fire danger on the other side.

– If there is smoke in the air, stay low to the ground, especially your head, to reduce inhalation exposure. Keep on hand on the wall to prevent disorientation and crawl to the nearest exit.

– Once away and clear from danger, call your report contact and inform them of the fire.

– Go to your refuge area and await further instructions from emergency personnel.