Welcome to FireAlarm.com Customer Service

What would you like help with today? You can quickly take care of most things here, or connect with us when needed.

Quick Assists

Answers to our most frequently asked questions are just one click away

Contact Us

Phone Hours:

Sales Team: (888) 497-0290

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Closed

Email Hours:

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Leave a message and we will get back to you the following business day

Help Topics

FireAlarm.com Membership

Why Can’t I Log into My Account?

Before resetting your password,, verify the following: Email Address: Your email address

FireAlarm.com Membership

Updating Your Password

You can update your password in your account's dashboard

Ordering & Cancellation

What Payment Methods Do You Accept?

FireAlarm.com accepts a wide range of payment options to make your shopping

Ordering & Cancellation

Are the Details of My Online Transaction Secure?

Absolutely, yes! Your privacy is as important to us as it is

Services

Do You Ever Provide Discounts?

We do! We provide many discounts on multiple occasions, whether it be

Services

When Can I Get a System of Yours Installed?

As soon as possible! Your brand-new fire alarm/life safety/security system can be

Services

How Much Does a System Cost?

Fire Alarm Systems, Life Safety Systems, and Security Systems all vary greatly

Services

I Don’t Know What Service I Need. What Should I Do?

On our site’s header, click on Fire Safety Services under our services

Services

Do You Provide Installation Services in My Area?

Most definitely. Just give us a call at 888-497-0290 so we can

Shipping & Delivery

What Is Your Expedited Shipping Cut-off Time?

All products with a “In Stock” lead time note can only be