What personal information we collect
When you visit FireAlarm.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse FireAlarm.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to firealarm.com, and information about how you interact with FireAlarm.com. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on firealarm.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase through firealarm.com, we collect certain information from you, including your name, billing address, shipping address, payment information (only the last 4 digits of the credit card), email address, and phone number. This is called Order Information.
How do we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through FireAlarm.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: Communicate with you. Screen our orders for potential risk or fraud. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize firealarm.com.
Sharing your personal information
We do not share your Personal Information with third parties.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
You can opt out of targeted advertising by emailing us at [email protected]
If you are a North American resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected].
Additionally, if you are a North American resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through FireAlarm.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you have questions and/or require more information, do not hesitate to contact us [email protected]
FireAlarm.com Return Policy
We are sorry to hear that you are unsatisfied! We want to work with you to help rectify this!
Any parts that are returned to FireAlarm.com are subject to a minimum 25% restocking fee. New parts must be returned with original packaging, in un-opened, and uninstalled condition. If not, these parts may be subject to increased restocking fees or refusal. Products returned after 30 days from our invoice date will be refused. Depending on the circumstances of your order, and if you are a long-time customer of FireAlarm.com, other arrangements can be made. You may contact our sales team at [email protected] to initiate your return and receive an RMA #.
Refurbished Parts: Replacement of any faulty or non-working refurbished parts is based on availability. If there are no replacements available, our standard 30 day warranty applies.
Used Parts: There is no typical warranty on Used parts, however, please email our sales team at [email protected] and we will deal with these on a case-by-case basis.
Warranty: FireAlarm.com offers a one year guarantee that any of its NEW products are free from any defects in workmanship and materials that would prevent the products from performing as intended under normal use and services. If any returned product is found by FireAlarm.com inspection to be detective in workmanship or materials, FireAlarm.com will replace it or repair it, at FireAlarm.com’s discretion, at no charge. If inspection by FireAlarm.com does not reveal any defect covered by this guarantee, the equipment will be replaced or repaired and FireAlarm.com’s regular service charges will apply. All “special ordered” or “non-stock” parts are nonreturnable. Other warranties will be established based upon matching the manufacturer’s own length of warranty. This warranty does not apply in case of mishandling, abuse, unauthorized repair or “Acts of God.” With the exception of the preceding statements, FireAlarm.com makes no other warranties, expressed or implied.
Warranty Claim Procedure: Any problem or failure with purchased or repaired equipment must first be reported to one of our sales team members at [email protected], before the item can be returned to FireAlarm.com. Returning any product without prior authorization and an RMA # will automatically void the warranty.
FireAlarm.com Shipping Policy
Thank you for visiting and shopping at FireAlarm.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders have a default processing time of 6 – 8 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping may occur as product(s) becomes available. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Due to the nature of our industry and being at the mercy of the manufacturers, delivery delays can occasionally occur.
FireAlarm.com Customer Service Policy
Customer service is a top priority of FireAlarm.com. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.