Terms of Use

 

FireAlarm.com Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.FireAlarm.com

What personal information we collect

When you visit firealarm.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse firealarm.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to firealarm.com, and information about how you interact with firealarm.com. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookiesare data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log filestrack actions occurring on firealarm.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through firealarm.com, we collect certain information from you, including your name, billing address, shipping address, payment information (only the last 4 digits of the credit card), email address, and phone number. This is called Order Information.

Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through FireAlarm.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, we use this Order Information to: Communicate with you. Screen our orders for potential risk or fraud. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize firealarm.com.

Sharing your personal information

We do not share your Personal Information with third parties besides Google Analytics.

We use Google Analytics to help us understand how our customers use firealarm.com. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Mention opt-out links from external services such as:

  • Facebook
  • LinkedIn
  • Instagram
  • YouTube
  • Twitter
  • Google

You can opt out of targeted advertising by emailing us at info@firealarm.com

Your rights

If you are a North American resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@firealarm.com.

Additionally, if you are a North American resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through FireAlarm.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Possible changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us info@firealarm.com

 

FireAlarm.com Return Policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@firealarm.com

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. There will be a 15% restocking fee for those items. If you wish to return an item that it is not damaged, we must receive your request within 30 days of the date you received your item. 

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items. 

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. 

If approved, the money will be refunded to your original method of payment within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. 

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email  info@firealarm.com within 30 days of receiving your product to begin the process. 

Return Shipping

After you’ve submitted a return request to info@firealarm.com for your damaged item, we will send you a PDF of a return shipping label. Please print it out and affix to your package. 

You are responsible for paying for the return shipping costs if the item is not damaged. We will deduct the cost of return shipping from your refund. 

Final sale items

If the item is an obsolete or a legacy part, the order does not qualify for a return and cannot be refunded.

 

FireAlarm.com Shipping Policy

Thank you for visiting and shopping at FireAlarm.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are expecting a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping may occur as product becomes available. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

 

FireAlarm.com Customer Service Policy

Customer service is a top priority of FireAlarm.com. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.