Emergency Answering Services

Expert Services

When an alarm, utility outage, or network failure occurs, every second counts. FireAlarm.com’s 24/7/365 Emergency Answering Services guarantee that calls from occupants, contractors, fire officials, and property managers are never missed, ensuring critical information reaches the right responders without delay.

Call center operators follow customer-specific scripts and escalation trees. They verify each event, notify on-call staff, and, when required, dispatch fire, police, or medical units. For sites that need round-the-clock coverage, we can supplement or fully staff your maintenance team, providing continuous technical support and coordination of service crews.

Continuous coverage means faster incident response, fewer false dispatches, and peace of mind. To activate service or request pricing, contact us or email [email protected].

  • 24/7 staffed, UL-listed call center
  • Custom scripts and escalation trees
  • Simultaneous voice, SMS, and email notifications
  • Direct dispatch to fire, police, and EMS when required
  • Call recording and annotated event logs
  • Multilingual operator support
  • Overflow and after-hours call handling
  • Redundant power and telecom infrastructure
  • Daily or weekly summary reports for compliance records

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