In Stock Items: If your order is in stock, you have forty-eight (48) hours upon placing your order to cancel your order without charge. If you order is in stock and is cancelled outside of this forty-eight (48) hour window, then you will be charged a 10% cancellation/restocking fee. If FireAlarm.com purchases your items from the manufacturer, your order would be subject to additional fees in order to cover any manufacturer cancellation or restocking fees.

Back Order Items: If your item(s) are on back order and are not made-to-order by the manufacturer, upon cancellation you will lose seniority and your place in line for the back ordered equipment. Additional fees may apply.

Made-To-Order Items: If your item(s) are made-to-order and special-ordered, then none of the above or below company policies apply, and each case must be handled on a case-by-case basis and fees will apply.

Whether your item(s) are in stock or on back order, as well as considering the dollar amount, FireAlarm.com reserves the right to charge a cancellation/restocking fee in the event of an order cancellation before delivery. If the client requests the material to be held at our shipping hub(s) and subsequently cancels their order, a cancellation fee will be deducted from any refund. This cancellation fee/restocking fee is subject to change depending on the length of time the order was put in, price, manufacturer, source, etc.