Welcome to FireAlarm.com Customer Service

What would you like help with today? You can quickly take care of most things here, or connect with us when needed.

Quick Assists

Answers to our most frequently asked questions are just one click away

Contact Us

Phone Hours:

Sales Team: (888) 497-0290

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Closed

Email Hours:

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Leave a message and we will get back to you the following business day

Help Topics

Services

How Much Does a System Cost?

Fire Alarm Systems, Life Safety Systems, and Security Systems all vary greatly

Services

I Don’t Know What Service I Need. What Should I Do?

On our site’s header, click on Fire Safety Services under our services

Services

Do You Provide Installation Services in My Area?

Most definitely. Just give us a call at 888-497-0290 so we can

Shipping & Delivery

What Is Your Expedited Shipping Cut-off Time?

All products with a “In Stock” lead time note can only be

Shipping & Delivery

What Are My Shipping Options?

If you are purchasing units that have a “[quantity] In Stock” lead

Shipping & Delivery

What Are Your Lead Times?

FireAlarm.com deals with a variety of manufacturers, distributors and sources to get

Ordering & Cancellation

Does FireAlarm.com Require a Contract?

FireAlarm.com is one of the only companies in our industry that is

Ordering & Cancellation

How Do I Enter a Coupon/Discount Code?

Have a coupon code you want to use? Click “Checkout” once you’re

Ordering & Cancellation

I Am Tax Exempt. How Should I Place an Online Order?

Give us a call at 888-497-0290 before placing an order online so

Ordering & Cancellation

Can I Place an Order Over the Phone?

Why, yes! Of course! You can call us at 888-497-0290, Mon –