Welcome to FireAlarm.com Customer Service

What would you like help with today? You can quickly take care of most things here, or connect with us when needed.

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Answers to our most frequently asked questions are just one click away

Contact Us

Phone Hours:

Sales Team: (888) 497-0290

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Closed

Email Hours:

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Leave a message and we will get back to you the following business day

Help Topics

Ordering & Cancellation

I Am Tax Exempt. How Should I Place an Online Order?

Give us a call at 888-497-0290 before placing an order online so

Ordering & Cancellation

Can I Place an Order Over the Phone?

Why, yes! Of course! You can call us at 888-497-0290, Mon –

Company Info

Material Pricing & Availability Disclaimer

Due to the nature of the fire & life safety industry, all

Company Info

Do You Offer Both Residential and Commercial Life Safety Expertise?

Yes! We specialize in all that is fire alarm, life safety, and

Company Info

How Do I Subscribe to the Mailing List?

That’s easy! If you scroll down to the bottom of any FireAlarm.com

Company Info

Why Choose FireAlarm.com?

Besides having the widest selection of fire alarm, life safety and security

Ordering & Cancellation

Are the Details of My Online Transaction Secure?

Absolutely, yes! Your privacy is as important to us as it is

Ordering & Cancellation

I Can’t Seem to Find the Part That I Want. What Should I Do?

If you cannot find the part you’re looking for on our online

Ordering & Cancellation

What Are Your Order Cancellation Policies?

In Stock Items: If your order is in stock, you have forty-eight

Return & Warranty

I Need to Make a Return. What Should I Do?

We are sorry to hear that you are unsatisfied! We want to