Welcome to FireAlarm.com Customer Service

What would you like help with today? You can quickly take care of most things here, or connect with us when needed.

Quick Assists

Answers to our most frequently asked questions are just one click away

Contact Us

Phone Hours:

Sales Team: (888) 497-0290

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Closed

Email Hours:

Monday - Friday: 8:00am - 7:00pm (EST)

Saturday & Sunday: Leave a message and we will get back to you the following business day

Help Topics

Ordering & Cancellation

I Can’t Seem to Find the Part That I Want. What Should I Do?

If you cannot find the part you’re looking for on our online

Ordering & Cancellation

What Are Your Order Cancellation Policies?

In Stock Items: If your order is in stock, you have forty-eight

Return & Warranty

I Need to Make a Return. What Should I Do?

We are sorry to hear that you are unsatisfied! We want to

Quotes

Converting Your Quote to an Order

Convert quotes to orders easily via email or your account on FireAlarm.com

Quotes

Submitting a Quote Request

A request for quotation (RFQ) is a statement sent from your business

Ordering & Cancellation | Quotes

Checking Your Order Status

You can find your order status and delivery updates in Orders